Posted on August 29, 2010
Brook

You know what they say: don’t pass judgment on someone until you’ve walked a mile in their shoes – even if those shoes are the stiff leather loafers of a frustrating client.
Let’s face it – we advertisers turn into drama queens from time to time. It’s not our fault – we’re passionate, often exuberant, and definately creative people. If we were better looking, we’d be actors. Which is why it’s so common for us to throw obscenity-laced temper tantrums. And what’s the cause?
Clients.
We love them, we hate them, and we sometimes have issues during the work relationship. However, I think we occasionally lose sight of what’s worth complaining about. Matter of fact, sometimes - GASP – the client is in the right. A few examples:
“These ass monkeys know NOTHING about marketing. What the hell are they thinking!?”
Well, they did hire you to guide them in the proper direction. It’s part of the agency’s job to consult and lead them down the right path. If you can’t effectively show them the light, then the failure doesn’t rest on their incompetency – it’s on your hands.
“Why can’t these turd masters make up their minds!?”
They’re probably thinking: “Holy moses – my company, livelihood, and a boatload of my money is at stake here. I want to be very careful with this decision.” Yes, the work is important to the agency that created it, but it’s ultimately the client that has to deal with the very real results. Show some compassion and understand their position. Ever bought a car or a house? Nuff said.
“These donkeys keep asking for changes!”
Then do them. Contractual restrictions permitting, you’ve been tasked with creating something that the client likes. Again, if you don’t think the requests are in their best interest, then it’s totally up to you to convince them otherwise. But if it will benefit the work and make everyone happy, tell your primadonna artist to quit whining like a tweenage Belieber, open up Photoshop, and make the effing changes. If they’re still being dicks, threaten to take away that autographed Joy Division vinyl on their desk or something.
“How can we make something if they don’t even know what they want!?”
Show them what they want. Keyword here is show, not tell. A lot of advertising is intangible. It’s about feelings and vibes and all that hippy artist crap. So don’t blame a client when they can’t quite put a finger on things. Work closely with them, put your professional expertise to work, and you’ll eventually uncover a great strategy. Just remember, that ever elusive ‘it’ – does exist. You just have to go hunting for it.
“They want their logo bigger!”
This one’s totally free game. Chirp away, disgruntled creative. Chirp away.